Airbnb has been a major disruptor in the travel and hospitality industry, but the CEO of Hyatt Hotels said the popular app has only made his business stronger.
The rise of Airbnb as a competitor to hotels has pushed Hyatt to up its game and focus on the way it provides services to its core high-end traveler clientele, Mark Hoplamazian said during a presentation Friday.
“Airbnb has demonstrated that people really do care about the interpersonal human experience. Their founding was about connecting individual travelers to real people,” he said at the Baron Investment Conference in New York. “Airbnb has actually expanded travel and they’ve inspired us to think about how we do business.”